FAQ

Where are your instruments made?

J&Y.R instruments are all handemade in our own factory based in China.

Will my instrument arrive setup with case?

This is the most asked question.

Yes, it will arrive setup and packed with cases.
Violins,Violas,And its bows will arrive setup and packed with hard cases.

Cellos will arrive setup and packed with soft cases.

If you prefer set up by yourself, just leave a note when you place the order, we will take care of it.

Do you ship worldwide?How long does shipping take?How much is shipping?

Yes, we ship it worldwide.

Euopean countries,U.S, Canada,Australia,New Zealand ect will take 7-9 working days.

Taiwan,Hongkong,Macau,Singapore Korea,Japan will take 3-5 working days.

Asian countries like Thailand,Vietnam,UAE,Israel,Kuwait,Oman,Qatar,Saudi Arabia ect will take 4-7 working days.

African countries will take 7-9 working days.
Freight has been included into the price.

Which shipping method will you use?

Violins,violas and bows we will ship it by FedEx,DHL,TNT,UPS casually.

Cellos we will ship it by CHINA POST.(if you designated courier,pls leave it note in advance.)

Some international orders may also require customs, duties, or import charges. The recipient of international shipments may be subject to such import taxes/customs duties and fees, which are charged once a shipment arrives in the receiving country. J&Y.R cannot estimate these charges, and fees are the sole responsibility of the recipient.

Pls note: Customized goods lead time depends on specific situation,but we will email and notify with you the final lead time after order confirmed.

Are your instruments guaranteed/warrantied?

Yes, J&Y.R Music has always guaranteed their instruments free from defects in workmanship and materials with limited lifetime warranty.If your instrument has a defect or damage due to faulty workmanship or materials immediately contact us so we can start the process of repairing or replacing it for you.